"Just a Spoonful of Stupid"Customers, Forgive us, for we no longer know what we do. So goes my current and daily prayer because by the time 3:00PM rolled around this previous blizzardy weekend, my mind had had it, and I was saying stoopid things like - well, just keep reading. And please...forgive us. Customer: Hi, my husband is in the store and they're not giving him the sale price online. Should they be giving him that sale price? Me: Yes indeed. Let me try to get the store on the phone. I try to contact the store. I'm calling the specific department, and then the in-store Customer Service department, and then any department that will actually answer the damn phone. None of them are answering the damn phone. Me: They're not answering. Can we get your husband on the phone? I can tell him what to say to the counter salesperson. Customer: Sure. Let me get him. Customer rounds up her husband on the phone. Meanwhile, This is when I get out my spoonful of stupid. "Ohmygod!" I'm thinking to myself "I forgot! We now have a way to check which stores are closed due to weather conditions!" Customer [interrupting my thoughts]: Okay, so I have him on the phone. Me: Wonderful! I have been trying to call the store but no one's answering. And I suddenly realized they may be shut due to weather conditions! Ta-da! I'm awesome! What a wonderful salesperson am I! Tra la la! Customer: He's standing IN the store. Stupid: Um... ©2019 Lori Kirstein
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AuthorWorking in Sales at a Call Center for one of the biggest stores in the country should come with hazard pay. Archives
December 2019
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