"Everything Old Is New Again"At the end of this October, I will have been at the store for a year. Just one year. Or, you might say as I do: a Whole Year???!!! That's amazing. That's reassuring. I am watching new people come in. But they're not coming in just as I did. They are coming in under a different set of trainings; trainings based on sales and situations. In my training, our trainer did a lot of talking about her favorite plates, or family gatherings. We learned software but spent only 4 hours on the phones before hitting the floor. We lost 5 people the second day on the floor because they either freaked out about how unprepared we were, and felt, or another job came through. It was quick and brutal, the winnowing out of our class. Hard for the store too. Costly.
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AuthorWorking in Sales at a Call Center for one of the biggest stores in the country should come with hazard pay. Archives
December 2019
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