"Hell to the Yeah!"We make from $13-$14.35 an hour. It ain't a lot. Fortunately, this ain't Boston, New York, or California, so it's doable, but it's not sexy. What do we do to make more money? Wait for a raise? Well...no, because the raises happen every MAY, and three of us just started working in November, and that doesn't make a YEAR. So...I tell the boss, who I like a lot, that that doesn't work real well, having to wait a year and a half to get a raise! She says she'll look into it. She doesn't know I will ALSO be looking into it. I ask her, "So what else can I do to make more money?" and she says, "Keep selling!" The fact that she has just told me that I am doing over 100% better than the company average and that that makes me the #1 Salesperson there...well, I'm left not having much to say. But I'm thinking, "Gee, I'm so glad the commission is incredibly smaller than a bread box." But I really DO have to cool my jets, because I've only been on the phones for 4 weeks, come tomorrow, and 4 weeks to become the best in our group...well, who knows what else might happen. That was yesterday.
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Even In New YorkI answer the phone, "Hello, thank you for calling - my name is Lori. How can I help you tonight?" A 12-year-old - I'm sorry, I mean a 25-year old-sounding like a 12-year-old - tells me she is looking for a coat that she wants in a size Large. I tell her I will be happy to look for that on her behalf, and even mail it to her if we find that it is in stock. She petulantly tells me she *knows* it's in stock because she has seen it on a print-out provided her in the store (those print-outs are 48 hours old and you can guess how useful they are during holiday shopping time; apparently she can't guess). I politely explain to her why it's not wise to trust those printouts, but she doesn't trust me. She was told it's available. So I tell her I will look it up, which I do. Big surprise. It is not available in anything but XL. |
AuthorWorking in Sales at a Call Center for one of the biggest stores in the country should come with hazard pay. Archives
December 2019
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